Team up with Apple, one of the most influential technology leaders in the industry. Join the Apple Finance organization and make a positive impact on a company that is known for its impressive lineup of products, including Mac, iPod, iPhone, iTunes, and iLife. At Apple, you’ll share in a commitment to excellence by partnering with world-class managers, all with one unified vision—creating innovative products that delight customers. Finance is about “fueling innovation.” We do this by hiring quality individuals with integrity, personal accountability, teamwork, excellence, and proactive thinking. If you exemplify our values and want to be part of something big, contact us today.
Description
He/she need to perform failed credit card settlement recovery and process customers’ bank transfer refunds. He/she need to perform credit card chargebacks investigation including liaising with Pacific Apple Store Back Office team & Apple Retail on customer disputes. Ensuring proper documentation on procedures and controls and to drive a strong control environment to maintain the highest standard of statutory controls and compliance. Provide excellent customer services to both external and internal customers. He/she needs to be committed to partner with corporate and regional teams to meet deliverables that are aligned with key performance metrics and service level agreements defined with key stakeholders.
He/she will also participate in systems and process improvement initiatives and projects discussion, provide decision support on to-be model. Accountable for process change management within Order-to-Cash and to make recommendations to support business growth and changes in business models in the region. Drive global consistency in system & process as well as identifying standardization and simplification opportunities.
Key Matching TermsGFSS
Education DetailsBachelor Degree in Accounting
Key Qualifications
More than 6 years of work experience, that includes at least 3 years in a US high-technology industry, Finance Shared Services environment
Strong team player with ability to manage across multiple geographies and cultures. Enjoy working in fast pace environment.
Possess strong business knowledge in Order to Cash cycle like B2B/B2C e-Commerce order fulfillment, credit card/cash receivable and reconciliation
Strong passion in Finance systems and business process excellence.
Savvy in technology, SAP financial solutions, business intelligence tool.
Experience with the SAP system is an advantage.
Accredited with process re-engineering certification like six-sigma preferred
Meticulous with strong analytical and problem-solving skills. The ability to recognize issues within processes and organizations, while considering functional interdependencies.
Ability to adapt to changing business priorities and timelines and adjust project and tasks accordingly.
Customer-oriented with excellent interpersonal and communication skill.
Self-motivated with strong interpersonal and communication skills
Apple revolutionized personal technology with the introduction of the Macintosh in 1984. Today, Apple leads the world in innovation with iPhone, iPad, the Mac and Apple Watch. Apple’s three software platforms — iOS, OS X and watchOS — provide seamless experiences across all Apple devices and empower people with breakthrough services including the App Store, Apple Music, Apple Pay and iCloud. Apple’s 100,000 employees are dedicated to making the best products on earth, and to leaving the world better than we found it.
Apple is an Equal Employment Opportunity Employer that is committed to inclusion and diversity. We also take affirmative action to offer employment and advancement opportunities to all applicants, including minorities, women, protected veterans, and individuals with disabilities.
Description
He/she need to perform failed credit card settlement recovery and process customers’ bank transfer refunds. He/she need to perform credit card chargebacks investigation including liaising with Pacific Apple Store Back Office team & Apple Retail on customer disputes. Ensuring proper documentation on procedures and controls and to drive a strong control environment to maintain the highest standard of statutory controls and compliance. Provide excellent customer services to both external and internal customers. He/she needs to be committed to partner with corporate and regional teams to meet deliverables that are aligned with key performance metrics and service level agreements defined with key stakeholders.
He/she will also participate in systems and process improvement initiatives and projects discussion, provide decision support on to-be model. Accountable for process change management within Order-to-Cash and to make recommendations to support business growth and changes in business models in the region. Drive global consistency in system & process as well as identifying standardization and simplification opportunities.
Key Matching TermsGFSS
Education DetailsBachelor Degree in Accounting
Key Qualifications
More than 6 years of work experience, that includes at least 3 years in a US high-technology industry, Finance Shared Services environment
Strong team player with ability to manage across multiple geographies and cultures. Enjoy working in fast pace environment.
Possess strong business knowledge in Order to Cash cycle like B2B/B2C e-Commerce order fulfillment, credit card/cash receivable and reconciliation
Strong passion in Finance systems and business process excellence.
Savvy in technology, SAP financial solutions, business intelligence tool.
Experience with the SAP system is an advantage.
Accredited with process re-engineering certification like six-sigma preferred
Meticulous with strong analytical and problem-solving skills. The ability to recognize issues within processes and organizations, while considering functional interdependencies.
Ability to adapt to changing business priorities and timelines and adjust project and tasks accordingly.
Customer-oriented with excellent interpersonal and communication skill.
Self-motivated with strong interpersonal and communication skills
Apple revolutionized personal technology with the introduction of the Macintosh in 1984. Today, Apple leads the world in innovation with iPhone, iPad, the Mac and Apple Watch. Apple’s three software platforms — iOS, OS X and watchOS — provide seamless experiences across all Apple devices and empower people with breakthrough services including the App Store, Apple Music, Apple Pay and iCloud. Apple’s 100,000 employees are dedicated to making the best products on earth, and to leaving the world better than we found it.
Apple is an Equal Employment Opportunity Employer that is committed to inclusion and diversity. We also take affirmative action to offer employment and advancement opportunities to all applicants, including minorities, women, protected veterans, and individuals with disabilities.
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