Customer Success Director, APAC

Responsibilities

• Managing our Customer Success team across APAC to achieve growth in engagement with our products
• Taking ownership for the use of App Annie products throughout clients’ organizations
• Lead the drive for engagement by providing actionable insight, and amazing onboarding sessions
• Making sure that yourself and your team are the most knowledgeable individuals about the market use cases of our products
• Collaborating with App Annie's product team to address and fulfill customers' current needs and pragmatically predict future needs
• On-going continuous commercial support via telephone, instant message, and email
• Understanding the local mobile market and explaining trends to various stakeholders
• Assessing clients’ custom requests in terms of feasibility
• Managing client on-boarding process: have a strong knowledgeable of our data, methodology, and visualization tools and be able to explain these to internal and external stakeholders
• Communicating opportunities for client upgrades to sales team
• Gathering customer feedback and utilizing it to enhance App Annie’s customer service experience
• Working with key App Annie customers to collaboratively create testimonials
• Developing and disseminating best practices for App Annie’s various verticals

You
Mandatory requirements

• At least 3 years of working experience in Customer Success or Key Account Management
• Experienced working with and supporting international customers (big and start-up) over email, telephone and Skype
• Business savvy; ability to translate business needs into data and product requirements
• Data analysis experience
• Attention to detail and ability to produce highly accurate analysis
• Mobile, app store or market data knowledge
• Fluent in English

Preferred

• Degree in Computer Science, Mathematics, Statistics, or other Technical field
• Bilingual in English, and Chinese or Japanese

App Annie is the industry leader in app ranking, app store analytics and market intelligence supporting iPhone, iPad, Mac, Google Play and Amazon.

Annie takes care of all the work (and the math), keeping you up-to-date with your own app's metrics and the latest app store trends. She provides three fabulous products for her fans:

APP ANNIE ANALYTICS (+ ADVERTISING ANALYTICS)
A free web-service that automatically retrieves, visualizes and stores your app's download, revenue, ranking, and review data. You can even track your ad data side-by-side with your app downloads and revenue.

APP ANNIE STORE STATS
The most comprehensive free app store database on the Internet today. It provides you with detailed ranking charts, historical data, featured placements and international app store matrices.

APP ANNIE INTELLIGENCE
Our premium product - it gives our advanced customers access to the most accurate market intelligence data available for app stores.

More than 90% of the Top 100 publishers use App Annie.
More than 600,000 apps use App Annie Analytics.
Backed by Sequoia Capital, IDG Capital Partners, Greycroft Partners, e.ventures and Infinity Venture Partners.

Temporary Administrative Assistant (Digital Division)

About Singapore Press Holdings Ltd
Incorporated in 1984, main board-listed Singapore Press Holdings Ltd (SPH) is Asia’s leading media organisation, engaging minds and enriching lives across multiple languages and platforms.

Newspapers, Magazines and Book PublishingSPH has 19 titles licensed under the Newspaper Printing and Presses Act, of which nine are daily newspapers across four languages. On an average day, 3.05 million individuals or 76 per cent of people above 15 years old, read one of SPH's news publications. SPH also publishes and produces more than 100 magazine titles in Singapore and the region, covering a broad range of interests from lifestyle to information technology. SPH's subsidiaries, Straits Times Press and Focus Publishing, produce quality books and periodicals in English and Chinese.

Internet and MobileBeyond print, SPH's suite of digital products includes online editions of newspapers and magazines, as well as mobile applications. Our online products enjoy 360 million page views with 23 million unique browsers every month. Apart from AsiaOne, SPH’s online and new media initiatives include ST701, the leading online marketplace for jobs (STJobs), property (STProperty), cars (STCars) and general classifieds (STClassifieds); Stomp, omy.sg and SPH Razor. SPH also launched The Straits Times’ iPad and enhanced iPhone applications, an Android smartphone application and The Business Times’ iPhone application. SPH’s Chinese flagship newspaper Lianhe Zaobao has also launched its digital editions which include a web application, as well as online and PDF versions. The Malay language-daily Berita Harian has apps for both iPhones and Android smartphones and iPads, offering both native and PDF formats, and an online version.

BroadcastingIn the radio business, SPH Radio Pte Ltd operates entertainment stations UFM 100.3 in Mandarin, as well as Kiss92 and HOT FM91.3 in English. SPH has a 20 per cent stake in MediaCorp TV Holdings Pte Ltd, which operates free-to-air channels 5, 8 and U, and a 40 per cent stake in MediaCorp Press Limited, which publishes the free newspaper, Today.

Events and Out-of-Home AdvertisingSPH’s events arm Sphere Exhibits organises innovative consumer and trade events and exhibitions as well as large scale conferences in Singapore and the region. In addition, SPH has ventured into out-of-home (OOH) advertising through its digital out-of-home platform SPHMBO.

PropertiesSPH REIT is a Singapore-based REIT established principally to invest, directly or indirectly, in a portfolio of income-producing real estate which is used primarily for retail purposes in Asia-Pacific, as well as real estate-related assets. SPH REIT is managed by SPH REIT Management Pte. Ltd., which is a wholly-owned subsidiary of Singapore Press Holdings Limited.

The Initial Portfolio Of SPH REIT Comprises The Following Two High Quality And Well Located Commercial Properties In Singapore

• Paragon, a premier upscale retail mall and medical suite/office property, well known for its upscale mall housing many luxury brands, located in the heart of Orchard Road; and
• The Clementi Mall, a mid-market suburban mall located in the centre of Clementi town, an established residential estate in the west of Singapore.

The Seletar Mall is SPH's latest retail development and is expected to open at the end of 2014. This property is a potential asset to be injected into SPH REIT. SPH’s wholly-owned subsidiary, Times Development Pte Ltd, also developed a 43-storey upmarket residential condominium, Sky@eleven, at Thomson Road.

For more information, please visit www.sph.com.sg.

Infringement Tracking Of Infringers

   Sourcing of suspected infringers through website, newspapers, magazines, articles, etc 

   Establish the infringer by checking through datebase to confirm if they are existing licensee

   Check via Newslink portal to establish SPH copyrighted articles.

   Take screen shots  for proof of infringement/to crop and print 

   Prepare and send out infringement letter together with item

   Contact the infringers after the infringement letters has been sent

   Follow up calls to finalize content license or settlement letter

Requirements

    GCE A level or higher

    Effectively bilingual in English and Chinese to retrieve news articles in Chinese

    Ability to call and speak to clients confidently over the phone

    Internet savvy 

    Able to commit at least 3 months

 

Working hours: Mon-Fri 8.30am to 6pm.http://pcdreams.com.sg/laptop-exchange/

Director of Sales, Asia Pacific

Listing Info
As the research and analysis division of the Economist Group, The Economist Intelligence Unit (EIU) helps leaders prepare for opportunity, empowering them to act with confidence when making strategic decisions. The EIU is the global standard in providing quality, actionable intelligence to the public and private sector, assessing issues that impact the marketplace for over two hundred countries.

Job Summary

We are recruiting for a Director Of Sales, Asia Pacific, to lead our sales organisation in this critical and evolving region. This role involves leading both our people and our sales strategy across this diverse region. Reporting to the Global SVP Sales you will be responsible for driving performance in both our Subscription Information services as well as our Consulting and Custom Research solutions business. In this role you will also play a key role in engaging and harnessing all aspects of the EIU business in the name of our customers and prospects. This is high profile and business critical role in our organisation and offers the right candidate the role of being one of the foremost ambassadors of our iconic brand in this region.

In The Role You Would Be Expected To

• Be relentless in delivering trajectory changing sales performance
• Take our solutions in to new audiences, more frequently, more profitably
• Create an environment to lead a sales organisation to world class standards
• Develop and implement a future proof sales strategy for the region
• Coach, mentor and enable your staff to fulfil their potential and deliver their commitment
• Delight our customers at every opportunity.
• Create unique approaches that enable us to win consistently in our market place.
• Evangelise our iconic brand across the region to pave the way to success.
• Implement a seemless sales process to create sustainability of success.
• Recruit to develop a pool of unparalleled sales resources
  

To Succeed In The Role You Must Have

• Unparalleled track record of delivering trajectory changing sales performance from a leadership position
• Proven track record in all aspects of senior sales leadership
• Significant experience in working in the Asia geography
• Proven ability and experience in managing and developing people.
• Demonstrable experience in managing significant client relationships.
• Strong experience of managing a professional sales processes.
• Excellent communication, negotiation, presentation and organisation skills.
• Fluency in English

You Will Be Able To Demonstrate

• A relentless passion to succeed
• An understanding of how to develop a world class sales organisation
• An attitude that will serve to enable your people
• The adaptability to work in a dynamic environment
• The ability to manage a sales process that deliver your teams commitments to the organisation
• The ability to build key relationships at all levels of client and internal organisation

To view the article related to our cover image go to: http://econ.st/1RfyMgt

To view a complete listing of our global career opportunities at The Economist Group visit http://econ.st/1DVEaRG

The Economist is an authoritative weekly newspaper focusing on international politics and business news and opinion. 

Our Linkedin members group can be found at: http://www.linkedin.com/groups?mostPopular=&gid=3056216

With a growing global circulation of approximately 1.5 million readers and a reputation for insightful analysis and opinion on every aspect of world events, The Economist is one of the most widely recognised and well-read current affairs publications. Founded in 1843, the paper contains insightful editorial about the week's events, plus sections about each region of the world, science and technology, books and arts and the weekly obituary. The Economist website ( www.economist.com) is the premier online source for global business analysis and current affairs and includes the full content from the weekly newspaper, plus web-only articles, debate forums and more. 

The Economist app brings content to readers through several devices including iPhone, iPad, Android and Blackberry. Subscriptions are available via The Economist website.

Training and Coaching Manager Apple - Singapore

The WW Apple Store Sales and Service team is seeking a Training and Coaching Manger to join the management team. At Apple, we believe in hard work, a fun environment, and the kind of creativity and innovation that only comes about when talented people from diverse backgrounds approach problems from varying perspectives. We believe each customer interaction is an opportunity to delight, engage, and inspire – and that by focusing on the smallest of details, we can make big impacts with our customers. Building this environment starts with YOU! 

The ideal candidate will have experience working in a fast-paced B2C and B2B E-commerce environment. 

Key Qualifications

• At least 5 years experience in training and development
• Proven track record in leading and motivating a business area and introducing high impact actions to drive and reinforce improvements and achievement of strategy
• Proven ability to motivate and lead a team in meeting challenging targets and maximizing their potential
• Strong sales and/or service Call Centre/ Commercial acumen coupled with adaptability to a changing market environment
• Excellent interpersonal and communication skills
• A proven track record in striving for continuous improvement and driving efficiencies, whilst delivering high levels of customer satisfaction and loyalty
• Strong influencing and networking skills
• Strategic planning and decision making skills.
• Proven ability in goal setting and motivation.
• Experience of working and influencing at a senior level.

Description

• Training: Ensure the ongoing training and development of staff members for all of the Sales and Service organization, including contact centre and support staff 
• Coaching : Implementing a World Wide strategy for a coaching program 
• Maintaining direct contact with our Sales, Marketing, New Products, Logistics, Finance & Operations organizations and provide a focal point of contact for people on the subject of Customer Care for Apple Online Store 
• Work with the WW Development team to ensure the needs of APAC are included in all training materials at the start of development
• Work with local business owners to assess the training and coaching needs and develop plans and programs to affect positive change in behavior 
• Work with Global Instructional Designers on a training Evaluation and Measurement standards
• Manage and develop the team of trainers and coaches 
Additional Requirements

Customer-focused, detailed-oriented individuals 
Excellent verbal and written communication skills 
Ability to work with confidential information 
Demonstrated facilitation/presentation skills 
Advanced interpersonal skills in presenting information and recommendations in a positive, productive manner 
Creative problem solvers 
Comfortable working with ambiguity 
Comfortable resolving conflict 
Strong listening skills (adaptive communication, active listening) 
Ability to maintain a positive attitude in high-stress/fast-paced work environment 
Drive for results, demonstrates high degree of drive and determination. 
Adaptive and flexible to changing technologies, process and environments. 
Ability to work and make decisions with minimal supervision 
Complex problem-solving capacity (problem solving skills) 
Strong organizational skills 
Team Player

Apple designs Macs, the best personal computers in the world, along with OS X, iLife, iWork and professional software. Apple leads the digital music revolution with its iPods and iTunes online store. Apple has reinvented the mobile phone with its revolutionary iPhone and App Store, and is defining the future of mobile media and computing devices with iPad device.

Legal Counsel, iPhone and iPad

Apple is seeking a qualified lawyer with 5 to 10 years of relevant experience to support Apple’s iPhone and iPad sales, marketing, and after-sales teams and their relationships with mobile network operators within the Asia Pacific region.

Key Qualifications

• Candidates should have the following skills and experience:
• Significant law firm and in-house experience, ideally with a cellular handset manufacturer or mobile network operator
• Significant experience working with clients and partners located internationally
• Demonstrated ability to draft complex commercial agreements, including device sales, marketing, multi-channel distribution, service, and license agreements
• Strong case management and organization skills, and demonstrated ability to work independently with minimal supervision as the role will be managed from the United States
• Excellent presentation, analytical, communication, interpersonal, and negotiation skills
• Detail-oriented, pro-active, persistent, and assertive self-starter who thrives in a fast-paced and goal/deadline driven environment
• Sound judgment and problem solving skills and comfortable advising and working with senior and executive management
• Strong familiarity with competition law matters related to multi-channel sales, distribution, and marketing
• Significant experience with mobile wireless technologies and mobile network operators is strongly preferred
• Strong interpersonal skills, and the highest level of integrity and professionalism
• Fluency in English and ideally a relevant South-East Asian language would be an asset to support the respective countries

Description

The successful candidate will based in Singapore and will be responsible for:

Providing legal review and solutions-based counseling to all levels of management on a wide variety of complex legal and business issues 
Negotiating and drafting strategic agreements, including sales, distribution, marketing, and service agreements
Identifying and mitigating legal risk by implementing appropriate legal controls and compliance policies as needed
Building relationships and collaborating with multiple teams across Apple’s organization to close deals and resolve issues

Instructional Designer & Writer, South Asia Sales Training & Communications

Apple is looking for a content developer to design and write sales training and communications that shape how we transform our sales partners into skilled advocates that represent the Apple brand to customers.
You’ll use your instructional design skills, writing ability and sales experience to create rich, engaging content that reaches thousands of salespeople around the region — from consumer retail to enterprise. And you’ll get to work in a fast-paced and dynamic environment with passionate colleagues where your creativity and problem solving can shine.

Key Qualifications

• Your work experience should include designing and writing content for training solutions that focus on how to position and sell products in a variety of vertical markets.
• We’d love for you to have:
• Six-plus years of instructional design experience creating and writing sales training in the high- tech industry
• Ability to manage multiple projects at once
• Knowledge of different consultative sales processes (retail sales experience a plus)
• Ability to facilitate collaborative, cross-functional decision-making processes
• Strong presentation, communication, and interpersonal skills
• Exceptional ability to build rapport across a wide range of cultures and personalities
• Apple product and software expertise
• Prior experience delivering training to a variety of global audiences
• Training-related data analysis
• Obsessive attention to detail

Description

• You’ll design and write exceptional course materials to support a variety of delivery types, including instructor-led, eLearning, and mobile
• You’ll develop new learning experiences that engage and excite our sales partners
• You’ll write sales communications copy that’s clear, direct, friendly, persuasive, concise, consistent and accurate that excites and makes our technology accessible to everyone
• You’ll become an expert on Apple products, audiences, and sales strategies, and continuously apply that knowledge in your content solutions across the organization
• You’ll apply Apple standards to produce training deliverables in the conversational, intelligent, and elegant style that reflects the Apple brand
• You’ll work with people around the world and across Apple—sales leaders, business stakeholders, an in-house analysis team, regional training teams, editors, and Creative Services partners—to rapidly gather information, refine objectives, and produce training that’s relevant and of the highest quality
• You’ll be pushed to work faster, smarter, and better every day

Education

Degree qualified is beneficial

Additional Requirements

• Advanced degree in instructional design or a related discipline, or equivalent work experience
• Native English proficiency required with second language ability in Thai, Bahasa Indonesia or Vietnamese an added bonus
• Experience with Apple products and solutions preferred
• Able to travel as needed

Apple designs Macs, the best personal computers in the world, along with OS X, iLife, iWork and professional software. Apple leads the digital music revolution with its iPods and iTunes online store. Apple has reinvented the mobile phone with its revolutionary iPhone and App Store, and is defining the future of mobile media and computing devices with iPad.

Online Part-time ESL Nurse Genashtim Innovative Learning - Singapore, SG

Listing InfoGenashtim WELCOMES Online English Coaches for specific fields in Nursing and in Law.
One of the company’s program is EPiC Online ( English Proficiency in Conversation)
with a goal to support a world-class English proficiency program to our international clients from all over the world.
EPiC has been expanding steadily for the past years because of our quality service.

RequirementsWith this service in demand, we are in need of people with qualities and requirements below:

•Must be available in an hourly basis.
•Must be willing to work at any time: ie. afternoons, evenings, holidays and weekends.
•High proficiency, fluency, grasp and understanding of the English Language (both written and spoken).
•Must own a personal computer or laptop.
•Must have a stable Internet connection with a speed of not less than 1 Mbps.
•With a pleasant personality and good work ethics.

We are a socially responsible organization, committed in promoting world-class high quality online learning.

Online learning via Web 2.0 helps in the global fight against climate change minimizing commuting, paper usage, and construction materials for classrooms. Thus, less fuel consumption, less emission of pollutants, and a smaller carbon footprint.

Online learning also overcomes the mobility barrier which is common to many persons with disabilities (PWD). This enables the PWDs to avail of the learning, and also be sustainably employed in its delivery.

A job list by Dougles Chan, top manpower agency trainer and coach in Singapore. 

LI12021 – Senior Linux Kernel Developers

As a senior developer within one of the major telecommunication companies in Sweden, you will work with embedded systems, troubleshooting, debugging, platform integration and product optimization. The work is performed in teams and team members need to be positive, open-minded, cooperative, responsive and communicative.

Requested competence (please make sure this is documented in your CV)

• Expert  knowledge of embedded software development (real time constraints, power save, memory constraints, race conditions, locks, mutex, resource limitations, etc.)
• Experience in working with HW development and/or low level systems.
• Real time Programming.
• Assembler C and/or C++ programming on expert level.
• Deep Linux, Unix and/or Posix knowledge.
• At least better understanding of Java and Android.
• Good English skills.

Start: within 2-6 weeks, or when your current contract allows.

Duration: 12-24 months in site in Sweden, with a high probability for extensions. One month resignation. No penalty for early resignation.

Extent: Full-time, 40h/week. Paid overtime can be requested by the customer.

Compensation: 35000 SEK Gross (ca. 30% income tax) In addition overtime is paid with 372 SEK/hour for every worked hour above 40 hours per week. Around US 5000/ USD 53.

Employment also includes governmental pension plan, private pension plan, minimum five weeks paid vacation,,iPad/Laptop, mobile phone with data plan subscription, priority medical care insurance, health care insurance, income level insurance, work liability insurance, language course support, sports activity contribution. Paid transfer to Sweden including registered partner and children. When applicable, the whole family will get a visa to live and work in Sweden.

Please mention the above job number when applying.

Please send your application to applications [at] euroasiaict [dot] com

For questions, please mail us at info [at] euroasiaict [dot] com
or call + 852 8191 4356

A job list by Dougles Chan, top headhunters Singapore trainer and coach in Singapore. 

Solutions Engineer CloudFlare, Inc. - Singapore, SG

About Us
At CloudFlare, we have our eyes set on an ambitious goal -- to build a better web. We believe that with our talented team, smart technology and engaged users we can solve some of the biggest problems on the web. We already serve more web traffic than Twitter, Bing, Wikipedia, Amazon, Apple and Instagram combined. Anytime we push a line of code, it affects over 200 million web surfers overnight. We are still a small team, well-funded, growing quickly and focused on building a world-class company.

Responsibilities
We are looking for a Solutions Engineer to join our team. You will work closely with our Enterprise customers to ensure their success on the CloudFlare platform. Responsibilities will include: onboarding new customers, developing technical documentation on CloudFlare’s architecture/feature set, responding to RFPs, developing a deep expertise in CloudFlare’s technology, and being a subject matter expert on web/mobile security and performance: for example performing log analysis of HTTP/S traffic and developing web application firewall rules.


As a Solutions Engineer, you will utilize your technical expertise to ensure customer happiness.  You will work closely with Sales, Technical Support, and the Technical Operations team responsible for running our global, distributed network.  You should be passionate about technology and have a knack for explaining complex technical concepts in easy to understand terms.  As a Solutions Engineer, you will have the opportunity to create and scale solutions that help our customers realize the full promise of CloudFlare.

Requirements

• Experience navigating and working with large Enterprise IT organizations
• Significant experience developing internet application and/or hosting infrastructure architectures.
• Familiarity with Linux and web programming
• Understanding of DNS, IP, routing protocols, hosting infrastructure (load balancers, firewalls, IDS/P, etc)
• Experience with apache, nginx, and/or IIS
• Strong communication skills that allow you to be a bridge between customers and the engineering team
• SEA language skills

Bonus Points

• Bachelor’s degree in Computer Science, Maths or related field
• Understanding of application, server, and network security
• Experience meeting regulatory requirements such as HIPAA or PCI

Perks
We offer competitive salaries, equity, fantastic health benefits plan, a new laptop, and the opportunity to work with a smart, motivated team where you will see your contribution daily. Our offices are based in the Singapore City Centre.

Sound like somewhere you’d thrive? We’d love to hear from you. Send us your resume and a short paragraph introducing yourself. Please include a short description of how you solved a customer problem or enhanced a customer's understanding of a service.

CloudFlare is a security company.  All prospective employees will be subject to an extensive background check.

CloudFlare is an equal opportunity employer and does not discriminate against any employee or applicant on the basis of age, color, disability, gender, national origin, race, religion, sexual orientation, veteran status, or any classification protected by federal, state, or local law.