Job Summary and Mission
This job contributes to Starbucks success by obtaining accurate product and consumer testing data and providing recommendations that ensure optimized product acceptance and on-going product quality. The job scope covers all aspects of sensory science, experimental design, quality evaluator sensory training, and shelf life from a product focused perspective. Models and acts in accordance with Starbucks guidance principles.
Summary of Key Responsibilities
Responsibilities/oversight for essential job functions include but are not limited to the following:
Leadership – setting goals for the work group, developing organizational capability, and modeling how we work together:
· Identifies and communicates key responsibilities and practices to ensure the immediate team of direct reports promotes a successful attitude, confidence in leadership and teamwork to achieve business results
· Supports the implementation of company programs to ensure the success of the Company
Planning and Execution – Developing strategic and operational plans for the work group, managing execution and measuring results:
· Prepares, communicates and educates client groups and team on changes in policies and practices within the organization
· Plans and manages work activities for the function to ensure that programs are aligned with the sensory strategy and company business goals and objectives.
Business Requirements – providing functional expertise and executing functional responsibilities:
· Develop and test methodologies and tools to support Starbucks product portfolio needs.
o Propose, recommend and conduct scientifically based quantitative product research that supports business-based decisions and initiatives. Propose, recommend and conduct testing to direct product development processes. Analyze data using a variety of advanced computational and statistical methodologies to arrive at conclusions. Reports on findings and make recommendations to customer groups.
o Explore new research methodologies that answer difficult questions that traditional methods are unable to accommodate (i.e. design of experiments, preference mapping, and methods to support innovation).
· Organizes and directs work activities of technical individual contributors
o Train and coach all reporting partners in sensory and analysis techniques to assist in their professional growth
o Develop work plans and cross-functional responsibilities
o Establish key technical performance indicators and measures to ensure progress against agreed deliverables and timelines.
· Oversee and ensure the protocols for Sensory Evaluator training program at Starbucks Enterprise plants/ co-man/ and at the SSC are appropriate and successfully implemented
· Management and ownership of documentation
· Build and maintain relationships with assigned Joint Venture partners, internal support functions and professional associations.
· Organize and manage external testing program
Partner Development and Team building – Providing partners with coaching, feedback, and development opportunities and building effective teams:
· Build career development paths and succession plan
· Challenges and inspires partners to achieve business results
· Conducts and ensures the completion of performance reviews
· Develops teams and partnerships aligned with Starbucks guiding principles
· Ensures partners adhere to legal and operational compliance requirements
· Provides coaching, direction and leadership support to team members in order to achieve partner, business and customer results.
Qualification
Summary of Experience
· Sensory training and test execution for a food or beverage company/supplier. (10 years)
· Advance analytics and designing experiments using statistical software. (10 years)
· Product development experience in food/beverage preferred.
· Project management. (10 years)
· Management, including building and leading cross-functional teams. (5 years)
Required Knowledge, Skills and Abilities
· Strong knowledge of theoretical and practical sensory and consumer research skills and well known in the discipline as the subject matter expert.
· Ability to extract and apply data from various databases.
· Ability to apply knowledge of multidisciplinary business principles and practices to achieve successful outcomes in cross-functional projects and activities
· Project management skills
· Decision making skills
· Ability to set priorities and meet objectives in a fast-paced environment.
· Ability to use computers and related software (Sensory and Statistical software), including word processing and spreadsheets for data analysis and monitoring (Microsoft Word, Excel, PowerPoint, Access)
· Ability to work both independently and as part of a team.
· Ability to work with cross-functional teams
· Ability to communicate effectively at all levels of the organization. With effective presentation skills
· Strong 0rganizational skills
· Ability to be an ambassador of the Company to current and potential internal and external partners, clients, and customers.
· Having the flexibility to do what it takes to achieve team/group goals.
Starbucks is an equal opportunity employer of all qualified individuals, including minorities, women, veterans & individuals with disabilities. Starbucks will consider for employment qualified applicants with criminal histories in a manner consistent with all federal, state, and local ordinances.
By bringing people together over coffee, Starbucks has become one of the world's best-known and best-loved companies. We purchase, roast and serve award-winning coffee. We also offer Italian-style espresso beverages, cold blended beverages, delicious food, premium teas and selected compact discs through our retail stores. Working at Starbucks is a lot like working with your friends. When you work here, you're not an "employee" - we call ourselves "partners" because we believe in shared common goals and mutual success. We're dedicated to serving ethically sourced coffee, caring for the environment and giving back to the communities where we do business.
Starbucks is an equal opportunity employer of all qualified individuals, including minorities, women, veterans and individuals with disabilities.
This job contributes to Starbucks success by obtaining accurate product and consumer testing data and providing recommendations that ensure optimized product acceptance and on-going product quality. The job scope covers all aspects of sensory science, experimental design, quality evaluator sensory training, and shelf life from a product focused perspective. Models and acts in accordance with Starbucks guidance principles.
Summary of Key Responsibilities
Responsibilities/oversight for essential job functions include but are not limited to the following:
Leadership – setting goals for the work group, developing organizational capability, and modeling how we work together:
· Identifies and communicates key responsibilities and practices to ensure the immediate team of direct reports promotes a successful attitude, confidence in leadership and teamwork to achieve business results
· Supports the implementation of company programs to ensure the success of the Company
Planning and Execution – Developing strategic and operational plans for the work group, managing execution and measuring results:
· Prepares, communicates and educates client groups and team on changes in policies and practices within the organization
· Plans and manages work activities for the function to ensure that programs are aligned with the sensory strategy and company business goals and objectives.
Business Requirements – providing functional expertise and executing functional responsibilities:
· Develop and test methodologies and tools to support Starbucks product portfolio needs.
o Propose, recommend and conduct scientifically based quantitative product research that supports business-based decisions and initiatives. Propose, recommend and conduct testing to direct product development processes. Analyze data using a variety of advanced computational and statistical methodologies to arrive at conclusions. Reports on findings and make recommendations to customer groups.
o Explore new research methodologies that answer difficult questions that traditional methods are unable to accommodate (i.e. design of experiments, preference mapping, and methods to support innovation).
· Organizes and directs work activities of technical individual contributors
o Train and coach all reporting partners in sensory and analysis techniques to assist in their professional growth
o Develop work plans and cross-functional responsibilities
o Establish key technical performance indicators and measures to ensure progress against agreed deliverables and timelines.
· Oversee and ensure the protocols for Sensory Evaluator training program at Starbucks Enterprise plants/ co-man/ and at the SSC are appropriate and successfully implemented
· Management and ownership of documentation
· Build and maintain relationships with assigned Joint Venture partners, internal support functions and professional associations.
· Organize and manage external testing program
Partner Development and Team building – Providing partners with coaching, feedback, and development opportunities and building effective teams:
· Build career development paths and succession plan
· Challenges and inspires partners to achieve business results
· Conducts and ensures the completion of performance reviews
· Develops teams and partnerships aligned with Starbucks guiding principles
· Ensures partners adhere to legal and operational compliance requirements
· Provides coaching, direction and leadership support to team members in order to achieve partner, business and customer results.
Qualification
Summary of Experience
· Sensory training and test execution for a food or beverage company/supplier. (10 years)
· Advance analytics and designing experiments using statistical software. (10 years)
· Product development experience in food/beverage preferred.
· Project management. (10 years)
· Management, including building and leading cross-functional teams. (5 years)
Required Knowledge, Skills and Abilities
· Strong knowledge of theoretical and practical sensory and consumer research skills and well known in the discipline as the subject matter expert.
· Ability to extract and apply data from various databases.
· Ability to apply knowledge of multidisciplinary business principles and practices to achieve successful outcomes in cross-functional projects and activities
· Project management skills
· Decision making skills
· Ability to set priorities and meet objectives in a fast-paced environment.
· Ability to use computers and related software (Sensory and Statistical software), including word processing and spreadsheets for data analysis and monitoring (Microsoft Word, Excel, PowerPoint, Access)
· Ability to work both independently and as part of a team.
· Ability to work with cross-functional teams
· Ability to communicate effectively at all levels of the organization. With effective presentation skills
· Strong 0rganizational skills
· Ability to be an ambassador of the Company to current and potential internal and external partners, clients, and customers.
· Having the flexibility to do what it takes to achieve team/group goals.
Starbucks is an equal opportunity employer of all qualified individuals, including minorities, women, veterans & individuals with disabilities. Starbucks will consider for employment qualified applicants with criminal histories in a manner consistent with all federal, state, and local ordinances.
By bringing people together over coffee, Starbucks has become one of the world's best-known and best-loved companies. We purchase, roast and serve award-winning coffee. We also offer Italian-style espresso beverages, cold blended beverages, delicious food, premium teas and selected compact discs through our retail stores. Working at Starbucks is a lot like working with your friends. When you work here, you're not an "employee" - we call ourselves "partners" because we believe in shared common goals and mutual success. We're dedicated to serving ethically sourced coffee, caring for the environment and giving back to the communities where we do business.
Starbucks is an equal opportunity employer of all qualified individuals, including minorities, women, veterans and individuals with disabilities.
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