Customer Success Director, APAC

Responsibilities

• Managing our Customer Success team across APAC to achieve growth in engagement with our products
• Taking ownership for the use of App Annie products throughout clients’ organizations
• Lead the drive for engagement by providing actionable insight, and amazing onboarding sessions
• Making sure that yourself and your team are the most knowledgeable individuals about the market use cases of our products
• Collaborating with App Annie's product team to address and fulfill customers' current needs and pragmatically predict future needs
• On-going continuous commercial support via telephone, instant message, and email
• Understanding the local mobile market and explaining trends to various stakeholders
• Assessing clients’ custom requests in terms of feasibility
• Managing client on-boarding process: have a strong knowledgeable of our data, methodology, and visualization tools and be able to explain these to internal and external stakeholders
• Communicating opportunities for client upgrades to sales team
• Gathering customer feedback and utilizing it to enhance App Annie’s customer service experience
• Working with key App Annie customers to collaboratively create testimonials
• Developing and disseminating best practices for App Annie’s various verticals

You
Mandatory requirements

• At least 3 years of working experience in Customer Success or Key Account Management
• Experienced working with and supporting international customers (big and start-up) over email, telephone and Skype
• Business savvy; ability to translate business needs into data and product requirements
• Data analysis experience
• Attention to detail and ability to produce highly accurate analysis
• Mobile, app store or market data knowledge
• Fluent in English

Preferred

• Degree in Computer Science, Mathematics, Statistics, or other Technical field
• Bilingual in English, and Chinese or Japanese

App Annie is the industry leader in app ranking, app store analytics and market intelligence supporting iPhone, iPad, Mac, Google Play and Amazon.

Annie takes care of all the work (and the math), keeping you up-to-date with your own app's metrics and the latest app store trends. She provides three fabulous products for her fans:

APP ANNIE ANALYTICS (+ ADVERTISING ANALYTICS)
A free web-service that automatically retrieves, visualizes and stores your app's download, revenue, ranking, and review data. You can even track your ad data side-by-side with your app downloads and revenue.

APP ANNIE STORE STATS
The most comprehensive free app store database on the Internet today. It provides you with detailed ranking charts, historical data, featured placements and international app store matrices.

APP ANNIE INTELLIGENCE
Our premium product - it gives our advanced customers access to the most accurate market intelligence data available for app stores.

More than 90% of the Top 100 publishers use App Annie.
More than 600,000 apps use App Annie Analytics.
Backed by Sequoia Capital, IDG Capital Partners, Greycroft Partners, e.ventures and Infinity Venture Partners.