Description of position
The System Administrator is responsible for the design, development, configuration, testing, implementation, and ongoing maintenance of Costco’s Service Management platform (currently ServiceNow or “CARTS”). The System Administrator will: provide analysis of problems while working toward solutions to technical issues; deploy new releases and/ or enhancements; maintain and support the platform’s operational functions; and perform system and integration testing. This person will provide platform configuration and customization assistance including, but not limited to: screen tailoring, workflow administration, report setup, data imports, custom scripting, and third party software integrations. The successful candidate will be part of a team responsible for the ongoing enhancement and maintenance of the Service Management platform and must be able to act with a sense of urgency and adapt to changing priorities. Mentoring, coaching and training of team resources is also a responsibility of this role.
Primary duties, tasks and responsibilities
Apply: Use the link below to upload all required documents.
https://chj.tbe.taleo.net/chj03/ats/careers/requisition.jsp?org=COSTCO&cws=5&rid=1359
If hired, you will be required to provide proof of authorization to work in the United States.
Costco Wholesale is a multibillion dollar global retailer with warehouse club operations in 10 countries. We are the recognized leader in our field, dedicated to quality in every area of our business and respected for our outstanding business ethics. Despite our large size and rapid international expansion, we continue to provide an atmosphere in which our employees thrive and succeed.
If you are an ambitious, energetic person who enjoys a fast-paced team environment filled with challenges and opportunities, you've come to the right place. Our successful employees are service-oriented with integrity and commitment toward a common goal of excellence. Costco offers great jobs, great pay, great benefits and a great place to work.
The System Administrator is responsible for the design, development, configuration, testing, implementation, and ongoing maintenance of Costco’s Service Management platform (currently ServiceNow or “CARTS”). The System Administrator will: provide analysis of problems while working toward solutions to technical issues; deploy new releases and/ or enhancements; maintain and support the platform’s operational functions; and perform system and integration testing. This person will provide platform configuration and customization assistance including, but not limited to: screen tailoring, workflow administration, report setup, data imports, custom scripting, and third party software integrations. The successful candidate will be part of a team responsible for the ongoing enhancement and maintenance of the Service Management platform and must be able to act with a sense of urgency and adapt to changing priorities. Mentoring, coaching and training of team resources is also a responsibility of this role.
Primary duties, tasks and responsibilities
- Provides daily support of Service Management platform (currently ServiceNow); including scripting, configuration, integrations and administration.
- Determine scope, estimate work effort and determine duration of development activities.
- Design solutions to meet business requirements
- Create and maintain API and data integration processes between ServiceNow and other services.
- ServiceNow Discovery configuration, customization and implementation
- Monitor health and usage of the application.
- Participate in design and code reviews.
- Respond to Service Requests and provide incident resolution.
- Create process documentation for team and provide internal training to team members..
- Generate reports and KPI analysis as needed.
- Understands Costco's ITSM processes, and works closely with the process owners.
- Understands and adheres to Costco’s Mission Statement and Code of Ethics.
- Provide 24 x 7 on call support as part of a scheduled rotation with other team members.
- 3 years experience as a ServiceNow Administrator, Developer, or Implementation Specialist
- 2 years experience with web technologies including API's / CSS / XML / HTML / Webservices
- Minimum 3 years of JavaScript development experience
- Experience with the SDLC including Requirements Analysis, Design, Installation, Development, Testing (application code and user acceptance), and Deployment
- Ability to communicate technical information in business terms
- Ability to work independently and multi-task
- Ability to independently plan deliverables and coordinate with team-members
- Excellent trouble shooting skills and the ability to logically think through problem situations
- Excellent verbal and written communication skills
- Prior experience mentoring and providing technical leadership
- ITIL V3 certification
- Certified ServiceNow Admin (Advanced)
- Demonstrated project work of advanced ServiceNow development using Orchestration or Discovery
Apply: Use the link below to upload all required documents.
https://chj.tbe.taleo.net/chj03/ats/careers/requisition.jsp?org=COSTCO&cws=5&rid=1359
If hired, you will be required to provide proof of authorization to work in the United States.
Costco Wholesale is a multibillion dollar global retailer with warehouse club operations in 10 countries. We are the recognized leader in our field, dedicated to quality in every area of our business and respected for our outstanding business ethics. Despite our large size and rapid international expansion, we continue to provide an atmosphere in which our employees thrive and succeed.
If you are an ambitious, energetic person who enjoys a fast-paced team environment filled with challenges and opportunities, you've come to the right place. Our successful employees are service-oriented with integrity and commitment toward a common goal of excellence. Costco offers great jobs, great pay, great benefits and a great place to work.
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