Performance Improvement Customer Manager (Financial Services), Advisory, Singapore
We are the only professional services Organisation who has a separate business dedicated exclusively to the financial services marketplace. Join Financial Services (FSO) and you will work with multi-disciplinary teams from around the world to deliver a global perspective. Aligned to key industry groups including asset management, banking and capital markets, insurance and private equity, we provide integrated advisory, assurance, tax, and transaction services.
Through diverse experiences, world-class learning and individually tailored coaching you will experience ongoing professional development. That’s how we develop outstanding leaders who team to deliver on our promises to all of our stakeholders, and in so doing, play a critical role in building a better working world for our people, for our clients and for our communities.
About the opportunity
In a world of dramatic and fast-paced change, the ability to retain existing customers and attract new ones is critical. As a customer advisory professional, you’ll provide clients with a strong analytical framework to transform their sales and drive sustainable growth. Joining one of our high-performing, globally integrated teams, you’ll work closely with our clients’ marketing, sales and customer service functions, helping to ensure they interact effectively with their customer base.
Through our structured learning and development program, you’ll develop the skills, knowledge and experience to help grow our clients’ businesses. And with a network that stretches across the world, you’ll gain unparalleled insight and experience from different geographies and sectors. So whenever you join, however long you stay, the exceptional EY experience lasts a lifetime.
We are the only professional services Organisation who has a separate business dedicated exclusively to the financial services marketplace. Join Financial Services (FSO) and you will work with multi-disciplinary teams from around the world to deliver a global perspective. Aligned to key industry groups including asset management, banking and capital markets, insurance and private equity, we provide integrated advisory, assurance, tax, and transaction services.
Through diverse experiences, world-class learning and individually tailored coaching you will experience ongoing professional development. That’s how we develop outstanding leaders who team to deliver on our promises to all of our stakeholders, and in so doing, play a critical role in building a better working world for our people, for our clients and for our communities.
About the opportunity
In a world of dramatic and fast-paced change, the ability to retain existing customers and attract new ones is critical. As a customer advisory professional, you’ll provide clients with a strong analytical framework to transform their sales and drive sustainable growth. Joining one of our high-performing, globally integrated teams, you’ll work closely with our clients’ marketing, sales and customer service functions, helping to ensure they interact effectively with their customer base.
Through our structured learning and development program, you’ll develop the skills, knowledge and experience to help grow our clients’ businesses. And with a network that stretches across the world, you’ll gain unparalleled insight and experience from different geographies and sectors. So whenever you join, however long you stay, the exceptional EY experience lasts a lifetime.
Desired Skills and Experience
About you
We’re looking for people with the following experience:
We’re looking for people with the following experience:
- Bachelor or Master Degree with a minimum of 7 years’ working experience, preferably with 3 years in a business consulting role in a leading consultancy firm. Candidates with lesser experience will be considered at Senior Associate Level.
- Extensive relevant (not necessarily Financial Services) experience in one or more of the following functions:(DEL: : :DEL)
- Marketing Effectiveness,
- Customer Experience & proposition design
- Customer analytics
- Product Management and Pricing,
- Channel strategy, development and transformation
- Sales and Service Optimization
- Online, Mobile and Social Media.
- Innovation, including FinTech
- Strong analytical and problem-solving skills.
- Excellent oral and written communication skills.
- A strong work ethic.
- Customer Strategy
- Customer experience, value proposition, business and operating model
- Sales and channel management, including sales force and marketing effectiveness, bid management effectiveness and channel optimization
- Customer service improvement, including customer service performance improvement.
- Customer intelligence and economics, including customer acquisition and retention, account and channel segmentation.
- Digital Strategy & Innovation
- Develop digital strategies, digital visions and board papers for our top customers
- Familiarity with the Innovation landscape in Financial Services (FinTech)
- Conduct digital maturity assessments and develop digital capability roadmaps
- Develop target operating models
- Deep knowledge of Digital methods to deliver business results
- Business cases, capability roadmaps and board papers development experience
- Development of reporting and analytics business capabilities, strategy and roadmap
- Job listing via jobsbank wda.
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